Returns & Refunds

1. Our 30-day return policy

Meebow offers eligible customers a 30-day return period. You must contact us within 30 calendar days after your order has been delivered if you wish to return an item.

This voluntary return policy is offered in addition to your statutory rights under UK consumer law. Nothing in this policy limits or replaces those rights.

2. Return eligibility

To qualify under our voluntary 30-day return policy, the item should:

• Have been purchased directly from meebow.shop.
• Be returned within the applicable return period.
• Be unworn, unused and in resalable condition.
• Include its original packaging and supplied accessories.
• Be accompanied by the relevant order information.

Customers may inspect an item as they reasonably would in a physical shop. We may make a lawful deduction if handling has reduced the item’s value beyond what is necessary to establish its nature, characteristics and function.

3. How to start a return

Before sending anything back, contact us by email or through our contact form:

• Email: support@meebow.shop
• Contact form: meebow.shop/contact-us

Please provide:

• Your full name.
• Your order number.
• The bracelet you wish to return.
• The reason for the return, if you choose to provide one.

We will provide return instructions and the approved return method. Please do not send an item back without first receiving these instructions.

4. Free return delivery

Eligible returns from within the United Kingdom are free of charge when made using the return method provided or approved by Meebow.

We cannot guarantee reimbursement of postage or courier services arranged independently without our prior approval.

5. Packaging your return

Package the bracelet carefully to prevent damage during transport. Use the original protective packaging when available and include the order information requested in our return instructions.

Obtain and retain proof of postage until your return and refund have been confirmed.

6. Return inspection

Returned items will be inspected after they arrive. We will notify you if the return is approved or if we require additional information.

A return may fall outside our voluntary policy if the item has been worn, altered, deliberately damaged or handled beyond what is reasonably necessary to inspect it. This does not affect remedies available for faulty or incorrectly described goods.

7. Refund timeframe and method

Once a return has been received, inspected and approved, Meebow will issue the refund to the original payment method within 10 calendar days.

Refunds are returned through the original PayPal transaction. PayPal or your card provider may require additional processing time before the funds appear in your account. This additional provider processing time is outside Meebow’s control.

8. Cancelling an online order

Under UK distance-selling rules, consumers normally have the right to notify us that they wish to cancel an eligible order within 14 days after receiving it, without providing a reason. After notifying us, the customer normally has a further 14 days to return the goods.

You can exercise this right by sending a clear cancellation statement to support@meebow.shop. You may use the cancellation wording provided below, but it is not mandatory.

9. Changes and cancellations before dispatch

Contact us as soon as possible if you want to change or cancel an order. If it has not entered dispatch processing, we will try to accommodate the request.

Once the parcel has been dispatched, it cannot normally be recalled and must be handled through the return process.

10. Faulty, damaged or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us promptly. Include the order number, a description of the issue and clear photographs of the product and packaging where possible.

We will assess the issue and provide an appropriate remedy in accordance with UK consumer law. Your legal rights regarding goods that are faulty, not as described or not of satisfactory quality are not restricted by our voluntary return conditions.

11. Exchanges

We do not currently offer direct product exchanges. If you would like a different design, return the eligible original item and place a new order separately.

12. Contact information