Privacy Policy

1. Who we are

Meebow is a UK-based online retailer of unisex bracelets and is responsible for the personal information described in this policy.

2. Information we collect

Depending on how you use our website, we may collect:

• Identity information: such as your name.
• Contact information: including your email address, billing address, delivery address and telephone number if provided.
• Order information: including products ordered, order value, delivery status, returns and refund history.
• Payment information: such as payment status, transaction identifiers and limited payment details supplied by PayPal. Meebow does not receive or store your complete PayPal login credentials or full payment-card number.
• Communication information: including messages sent through our contact form, email correspondence and customer-support records.
• Technical information: such as IP address, browser, device type, operating system, website activity and cookie information.
• Account information: if you create a customer account, including account details and order history.

3. How we collect information

We collect information:

• Directly from you when you place an order.
• When you create or use a customer account.
• When you contact us or submit a return request.
• Automatically through cookies and similar technologies.
• From service providers such as PayPal and Royal Mail when necessary to process payments, delivery, returns or refunds.

4. Why we use your information

Where we rely on legitimate interests, those interests include operating and protecting our store, assisting customers, preventing fraud and improving our services. We consider whether these interests are balanced against your rights and reasonable expectations.

5. Payment processing

Payments are processed through PayPal. When you choose PayPal, your information is also handled under PayPal’s own privacy practices and terms.

Meebow receives only the information reasonably required to confirm and administer the transaction, including payment status and a transaction reference.

6. Who we share information with

Where necessary, information may be shared with:

• PayPal and associated payment-service providers.
• Royal Mail for parcel delivery, tracking and returns.
• Website-hosting, security, backup and technical providers.
• Email and customer-communication providers.
• Professional advisers such as accountants or legal advisers.
• Government bodies, regulators, courts or law-enforcement authorities where disclosure is legally required.
• Analytics or advertising providers, including Google, where those services are enabled and the required consent has been obtained.

We do not sell customers’ personal information.

7. Cookies and analytics

Our website uses cookies and similar technologies. Some cookies are strictly necessary for functions such as the shopping basket, checkout, security and customer sessions.

Non-essential analytics or advertising cookies should be activated only after the visitor has made the applicable consent choice. More information will be provided in our Cookie Policy and cookie-settings tool.

8. International processing

Some service providers may process information outside the United Kingdom. Where this occurs, the relevant provider or Meebow will use an appropriate legal transfer mechanism or other safeguard required by applicable data-protection law.

You may contact us for more information about safeguards relevant to your personal information.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Order and financial records for the period required by applicable tax, accounting and consumer-protection laws, generally up to six years.
• Customer-support correspondence for as long as needed to resolve the enquiry and maintain an appropriate record, normally no longer than 24 months unless a longer period is necessary.
• Account information while the account remains active and afterwards where retention is legally or operationally necessary.
• Consent records and cookie preferences for an appropriate compliance period.

Information may be retained longer where necessary for a legal claim, dispute, fraud investigation or regulatory requirement.

10. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should keep their account credentials confidential and contact us if they suspect unauthorised use.

11. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request transfer of eligible information.
• Withdraw consent where processing relies on consent.

To submit a request, email support@meebow.shop. We may need to verify your identity before completing the request. Some rights are subject to legal limitations or exemptions.

12. Marketing communications

If we offer email marketing, we will provide an appropriate opportunity to consent where required. Marketing messages will include a way to unsubscribe.

Withdrawing from marketing does not prevent us from sending essential service messages about an order, payment, delivery, return or refund.

13. Children’s privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children through the website.

14. Complaints

Please contact us first if you have concerns about how we handle your information so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint .

15. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with a revised update date.

16. Contact us