Shipping Policy

1. Delivery area

Meebow currently delivers exclusively to valid postal addresses within the United Kingdom. We do not currently offer international delivery.

Orders submitted with a delivery address outside the United Kingdom cannot be fulfilled and may be cancelled and refunded.

2. Delivery cost

Standard tracked delivery is completely free on every Meebow order. There is no minimum order value required to receive free delivery.

Any total payable by the customer will be displayed clearly before the order is submitted.

3. Dispatch timeframe

Ready-to-ship orders are normally processed and dispatched within 1–2 working days after the order is successfully placed and payment is confirmed.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will begin processing on the next working day.

4. Delivery service

Orders are dispatched using Royal Mail Tracked 24. Tracking details will be sent to the email address provided during checkout once the parcel has been dispatched.

The name of the delivery service does not override the processing timeframe described in this policy.

5. Estimated delivery timeframe

Orders are normally estimated to arrive within 3–5 working days from the date the order is placed.

Delivery dates are estimates and are not guaranteed. Delays may occasionally occur because of severe weather, Royal Mail disruption, unusually high demand, bank holidays or circumstances outside our reasonable control.

6. Tracking your order

Once your order has been dispatched, we will send a dispatch confirmation containing the available tracking information.

Please allow time for Royal Mail’s tracking system to register the parcel after the dispatch email has been received.

7. Delivery address

Customers are responsible for entering a complete and accurate delivery address during checkout. Please review the address carefully before submitting the order.

If you notice an address error, contact us immediately. We will try to correct it if the order has not entered dispatch processing, but changes cannot be guaranteed after an order has been submitted.

8. Delayed orders

If your order has not arrived within the estimated timeframe, check the tracking information first. You may also check whether Royal Mail attempted delivery or left instructions for collection or redelivery.

If you still need assistance, contact us with your order number so we can investigate.

9. Missing or damaged parcels

If tracking shows that the parcel has been delivered but you cannot locate it, check the delivery location, household members, neighbours and any instructions left by Royal Mail before contacting us.

If a parcel arrives visibly damaged, retain the item and all packaging and contact us promptly. Include your order number and clear photographs so that we can review the issue.

10. Contact us

For delivery questions, contact: